Refund Policy

REFUND POLICY

For refunds, we will promptly inform you upon receiving and inspecting your return, providing confirmation of whether the refund has been approved. In the event of approval, the refund will be processed automatically to your original payment method within 7 business days.

Please be advised that financial institutions, such as your bank or credit card company, may require additional time to process and finalize the refund.

Should more than 15 business days elapse following the approval of your return, we kindly request that you reach out to us at sales@thestrengthsource.com for further assistance.

RETURNS POLICY

Our return policy is straightforward -

To be eligible for a return, all products must meet the criteria of being in new condition, unused, and in the original packaging.

We accept return requests up to 30 days from the date of product delivery and do not charge a restocking fee.

To initiate a return, please email us at sales@thestrengthsource.com with your Order number and the reason for the return.

Customers are responsible for covering any costs of return shipping.

Return requests that do not meet the aforementioned criteria will undergo individual review. These returns may incur a minimum 20% restocking fee, and customers will be responsible for the return shipping costs. The Strength Source retains the right to deny any return requests that fail to meet the specified criteria.

All returns are subject to the direct manufacturer return policy, which is usually within 30 days after receiving your item to request a return. Please see the product page for specific warranty.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need a receipt or proof of purchase. If the item is open or damaged, you will be subject to a restocking fee, whose amount is dependent on the item.

To start a return, you can contact us at 469-409-5957 or sales@thestrengthsource.com. Please note that returns will need to be sent to the direct manufacturer's address.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

DAMAGES

Please inspect the packaging of your item(s) upon arrival. If you notice any damage, follow these steps:

• Take plenty of pictures and videos to document the order. This will facilitate any returns or claims processes.
• For freight deliveries: Make a note of the damage on the BOL (Bill of Lading) when signing for delivery. The BOL serves as the official record of the delivery with the freight carrier.

If your product is damaged or missing parts, we ask you to use discretion but lean towards accepting the shipment.

We are committed to providing you with the correct parts and pieces to ensure a new, fully functioning product.

If your item(s) have arrived damaged, please send pictures and videos to sales@thestrengthsource.com, and we will begin to process a claim with the manufacturer for you.

For items shipped via standard shipping methods such as USPS, UPS, or FedEx, customers are required to report any damage to the carrier within 7 days of delivery.

For LTL (Less Than Truckload) products or items shipped with a freight company, customers should inspect them before the freight company departs from the delivery location. Any damages or shortages must be clearly noted on the Bill of Lading.

Any products found to have damaged or defective parts upon delivery will be provided with the necessary replacement parts from the manufacturer to restore full functionality. Customers may need to provide pictures, videos, or additional information to ensure the correct parts are provided.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Cancellations

Any order can be canceled within 24 hours of payment. There is no charge to cancel your order prior to shipment.

If you wish to cancel your order, please respond to your order confirmation or reach out to us at sales@thestrengthsource.com with your name and order number.

After 24 hours, orders can be canceled before they have shipped, with some exceptions.

Please note that if your order has been shipped or has assigned tracking information before you ask us to cancel the order, we will NOT be able to cancel the order.

Pre-orders or backordered items maybe be cancelled at any time prior to restocking and shipment unless otherwise communicated to you.

In this situation, you must proceed under our Return Policy procedure.

Customers must initiate their claim within 30 days of product delivery by contacting us via email at sales@thestrengthsource.com

All products must be unused, in new condition, and in the original packaging.

Once approved for return, the customer will receive a Return Merchandise Authorization (RMA) along with an RMA number.

Products must be packed for return in the original box with the original packaging materials and must be unused and unassembled.

Credit will be issued upon receipt and inspection of the returned product.

Incomplete product returns will receive a partial credit only at the discretion of the Strength Source.

 

DECLINED AND/OR REFUSED DELIVERIES

If a customer refuses to accept delivery of a product, excluding cases of significant damage, they will be responsible for covering all shipping costs associated with both the initial delivery and the return of the item.

Customers must provide photographic or video evidence depicting the condition of the order as presented by the freight company to substantiate their refusal.

This includes shipping expenses initially included in the product's purchase price. If delivery is refused, the product will be returned to the delivery company and may not be re-routed to the warehouse for a period of 2-3 weeks or potentially longer.

*The processing of returns cannot commence until the product has been received by the warehouse.*