All equipment listed on The Strength Source includes a full manufacturer's warranty. This warranty ensures that our fitness equipment is free from defects in materials and workmanship under normal use and maintenance, providing peace of mind and assurance in your purchase.

The manufacturer's warranty varies by product and brand, covering specific terms for residential and commercial use.

To make a warranty claim, contact our customer service team with your proof of purchase and a detailed description of the issue. Our team will review your claim and guide you through the process, which may include repair or replacement of defective parts at no cost to you. You can contact us at sales@thestrengthsource.com or (469) 409-5957

See information below on brand warranty specifics to reference information on the warranty for purchased equipment. This document provides detailed coverage terms and conditions, ensuring you have all the necessary information to fully understand and utilize your warranty benefits.

Brands:

TAG Fitness Warranty

• Benches, Power & Storage Racks
  10 Years – Welds/Frame; One year – parts; 90 days – upholstery
• Hex Dumbbell/Rubber Dumbbell & Rubber Plate
  Two years
• Selectorized Equipment & Smith Machine
  Frame 10 Years; Weight Stack Plates 5 Years; Moving Parts, Shroud, & Plastic Parts 6 Months; Cables, Pulleys, Pull & Pop-Pins 90 Days
• Olympic Bumper Plate
  5lb, 10lb & 15lb – 6 months; 25lb, 35lb, 45lb – Two years
• Kettlebells, Cardio Pump Plates & Bars & Olympic Bars
  One year
• Ultrathane Dumbbells, Barbells, Plates
  Five years
• Attachments, Accessories, Rope, Plyo Box, Slam Balls, Wall Balls, Stability Balls, Medicine Balls, Fitness Mats. Foam Rollers, Stretch Cords, Grips, Upholstery.
  90 days against manufacturing defects

TAG guarantees all Strength and Fitness products from the date of shipment to be free of material defects or workmanship. TAG assumes no responsibility for personal injury or property damage by or through the use of products sold by TAG Fitness

Warranty shall not apply to any part of the Products sold which is consumed by normal wear and tear and/or has been damaged due to negligent or inappropriate use, alteration, maintenance, storage, repair, operation, or handling by the buyer.

Product Warranties are against manufacturing defects. Weight Plates and Dumbbells are not intended for use on concrete floors and therefor use will not be covered under warranty also, such as; Dumbbells/ Plates showing signs of being dropped, Dumbbells showing signs of rubber splitting caused by rubber dumbbells hitting steel on racks.

Products should be cleaned with a clean, soft cloth moistened with water only and dried appropriately as surface rust is not a manufacturing defect. Marring of the product due to the use of any cleaners will not be covered under warranty. Warranties become invalid when items are not used correctly or items are damaged not under normal use.

Olympic Bars showing signs of abuse from being dropped or left loaded with plate on racks and Wall/Medicine Balls damage due to being “slammed” will not be covered under warranty.

The foregoing limited warranties do not cover paint, coatings, and/or equipment altered without the express written consent of TAG, or damage caused to equipment by carrier, misuse, abuse, improper installation, or improper maintenance.

TAG Fitness will repair or replace any item that can be shown to have broken, under warranty, provided the customer returns it to us for our inspection. Any costs of removal or transportation shall be the responsibility of the buyer.

Cutting of pads while unboxing, grips tearing because of use w/jewelry are not a manufacturing defect.

Cardio Pump Bars should never be stood on end while plates are being loaded or off-loaded. Failure to keep the bar horizontal while loading plates may result in damage to the bar end as well as damage to exercise studio flooring.

All TAG warranties are non-transferrable and are only valid to the original owner. Proof of purchase is required to process any warranty claim(s).

TAG offers a onetime replacement of a product found to be defective within the warranty period.

Body-Solid