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WHY SHOP WITH US?

Navigating the world of fitness equipment can be overwhelming, you’re never alone.

Our team is here to guide you every step of the way. Whether you need help selecting the right piece of equipment for your home gym or require advice on maximizing your workout routine, our knowledgeable staff is ready to assist.

Us as founders are passionate about fitness and dedicated to helping you find the perfect solutions tailored to your individual needs.

Customer Service You Can Rely On

Your satisfaction is our top priority. From the moment you visit our website to the delivery of your purchase and beyond, we strive to provide a seamless and enjoyable shopping experience.

Find Your Inner Source Of Strength

Here at The Strength Source, we are more than just a marketplace for providing equipment; it's a platform built on trust, passion, and a shared dedication to helping others UNLEASH their FULL POTENTIAL.

Set Up Your Fitness Center Professionally & Transform Your Home Gym Today!

FAQ

1. What types of fitness equipment do you offer?

We offer a wide range of fitness equipment to suit every need, including benches, squat racks, dumbbells, barbells, cardio machines, strength-training machinery, whole equipment packages, and other fitness accessories.

2. How do I choose the right equipment for my needs?

Choosing the right equipment depends on your fitness goals, space availability, and personal preferences. Our website provides detailed descriptions and specifications for each product to help you make an informed decision. Additionally, feel free to reach out to our customer support team for personalized recommendations.

3. Do you offer installation services?

While we do not offer installation services directly, many of our products are designed for easy assembly and come with detailed instructions. Additionally, we can provide online resources and customer support to assist you in finding a local installer if need be.

4. Do you offer financing options for large purchases?

Yes, we offer financing options through our partner providers to help make your fitness equipment more affordable. Please see our Checkout page for more information and to explore available financing plans.

5. What is your warranty policy?

We include a full manufacturer's warranty. This means that any issues arising from defects in materials or workmanship will be covered by the manufacturer, offering you added assurance and protection. To see specific details on each warranty, you can visit our Warranty Page

7. Where is The Strength Source located?

We are proudly headquartered in Houston, Texas. But we also ship equipment out of our suppliers warehouses across the U.S. as necessary. 

8. Do you offer price matching?

Yes, price matching is provided upon the following conditions: the competitor is selling the exact same product, offers free shipping, and ships directly from the manufacturer.

9. Is there any tax on my order?

The only state in which we charge sales tax in is Texas, other states are currently exempt.

10. What is your shipping policy?

Our Shipping Policy:

Last Updated: 11/22/25

Thank you for choosing The Strength Source for your premium fitness equipment needs. We aim to provide fast, reliable, and transparent shipping while ensuring your order is delivered safely and accurately.


⭐ Where We Ship

We currently ship to addresses within the contiguous United States (48 states).

❌ We do not ship to:
• P.O. Boxes
• APO/FPO addresses
• Puerto Rico, Alaska, or Hawaii (custom quotes available — contact us)


📦 Shipping Costs

FREE Shipping within the contiguous U.S.
✔ Orders to Hawaii, Alaska, and Puerto Rico require a custom shipping quote.


🕒 Order Processing Time

Orders are processed within 1–3 business days.
Once shipped, you will receive a tracking number via email.


🚚 Estimated Delivery Time

Total estimated delivery time: 5–10 business days, including:

Stage Timeframe
Order Processing 1–3 business days
Transit Time 3–7 business days

Actual delivery time may vary due to carrier delays, location, weather, or high-demand seasons.


🚛 Shipping Methods

Item Type Carrier / Method
Small packages (accessories, small equipment) UPS, FedEx, or USPS
Large or heavy fitness equipment Freight / Trucking companies

Freight Delivery Details

• Freight deliveries are curbside only.
• The delivery team will not carry items inside your home or assemble them.
• Someone must be present to receive, sign for, and assist with unloading, if needed.
• If you need inside delivery or liftgate service, please contact us before shipment (additional fees may apply).


✋ Inspecting Your Delivery

Before signing for delivery, please:

✔ Inspect packaging for visible damage
✔ Confirm the number of cartons matches your paperwork
Document any damage with photos or video
✔ Ask the driver to note damage or shortages on the delivery receipt/Bill of Lading

If the item is severely damaged, you may refuse delivery.

📸 Send photos/videos of any damage to 📧 sales@thestrengthsource.com, and we will assist with replacements or claims.


📍 Order Tracking

Once your order ships, you will receive a tracking number.
You can monitor your shipment online through the carrier’s website.


⚠ Possible Delivery Delays

High demand, promotions, weather conditions, or carrier issues may occasionally affect shipping times. If any delays occur, we will notify you promptly.


🚫 Refused or Undeliverable Orders

If delivery is refused without valid reason (e.g., no damage visible), or if the carrier cannot deliver due to incorrect address or missed appointments, you may be responsible for:

• Round-trip shipping costs
• Storage or return fees
• Restocking fees (if applicable)


📝 Legal Note

This policy does not limit any rights you may have under applicable consumer protection laws.


📩 Need Help?

We’re here to support you, contact us with any questions!

📧 sales@thestrengthsource.com | 📞 (469) 409-5957

11. What is your payment policy?

We accept a wide range of credit and debit cards, including Visa, Mastercard, American Express, Discover, Venmo, Meta Pay, and others. Additionally, we offer PayPal as a payment option, giving you flexibility in how you pay. Rest assured, your payment information is protected during checkout. If you have any further questions about payments, feel free to reach out to our customer support team.